This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
Operations Delivery Manager
Location: Rugby Reporting to: Senior Service Delivery Manager
About the role
We are looking for an experienced and driven Operations Delivery Manager to lead our Traincrew operations at a key Rail Division location.
This is a critical leadership role responsible for ensuring the safe, reliable and efficient delivery of rail services, while meeting customer expectations and commercial objectives. You will manage a large team of Traincrew, ensuring they are competent, engaged and available to support 24/7 operations.
You’ll play a key role in driving performance, leading safety and compliance activities, and working cross-functionally to deliver operational excellence in a complex, safety-critical environment.
What you’ll be doing
Leading and managing Traincrew at the location, ensuring high performance and compliance with policies and procedures
Ensuring sufficient Traincrew capacity, availability and competence to deliver 24/7 service requirements
Delivering safe, secure and reliable operations in line with regulatory, customer and commercial expectations
Accountable for service delivery performance against KPIs and business objectives
Managing relationships with Engineering, Planning, Control and Commercial teams to deliver the operational plan
Overseeing terminal operations, train flows and third-party activities
Providing operational on-call cover and responding to incidents when required
Leading safety management activities, including risk assessments, safety briefings and compliance with safety systems
Driving the Competence Development Plan (CDP) process in collaboration with Standards and Training teams
Managing recruitment, performance, development and wellbeing of Traincrew
Coaching and mentoring team members to build capability and succession pipelines
Supporting investigations, audits and continuous improvement initiatives
Driving operational efficiency and cost improvements across service delivery
Representing the location at internal and external meetings and deputising for the Senior Service Delivery Manager when required
Championing NTS culture, including Freedom, Helpfulness and Drive, alongside equality, diversity and inclusion
Training & development
At NTS, we support our leaders to grow and succeed:
Leadership development programmes and professional qualifications (e.g. CILM, CIRO, CIPD)
Ongoing training in operational delivery, safety management and rail standards
Development in people management, coaching and leadership capability
Opportunities to lead transformation and continuous improvement initiatives
Exposure to senior stakeholders across the Rail Division and wider NTS business
Who we’re looking for
Experience
Proven leadership experience in a safety-critical, operational environment
Track record of managing and developing high-performing teams
Experience working within a regulated environment (e.g. rail, transport, nuclear or similar)
Experience engaging with Trade Unions, regulators and key stakeholders
Experience leading change and improving operational efficiency
Knowledge
Understanding of Traincrew terms and conditions and rail operational standards
Knowledge of Safety Management Systems and regulatory compliance
Working knowledge of rail operations, networks and rolling stock (desirable)
Understanding of performance management and operational KPIs
Skills & behaviours
Strong leadership and people management capability
Excellent communication and stakeholder engagement skills
Ability to influence and make decisions in complex environments
Strong organisational, planning and problem-solving skills
Commercial awareness and ability to balance cost and performance
High level of integrity and commitment to safety and compliance
Resilient, proactive and results-driven mindset
Ability to coach, mentor and develop others
Why NTS?
At NTS, our people are trusted to perform, supported to grow and encouraged to be curious and innovative. We create an environment where you’re given the freedom to do your job well, the support of a strong team, and the opportunity to help shape the future of safe and reliable rail operations.
The Kind of People We’re Looking For
We’re interested in who you are, not just what’s on your CV.
You’re likely to thrive at NTS if you:
Take ownership of your work and enjoy being trusted to deliver
Are collaborative, approachable and naturally supportive of others
Care about doing the right thing, in the right way
Are curious and motivated to learn, improve and grow
Communicate openly and act with integrity and respect
Are comfortable working in a purpose-driven, safety-critical environment
You don’t need to tick every box on day one — we value potential, attitude and alignment with our culture just as much as experience.
Benefits
30 days holiday plus 8 bank holidays
Buy / Sell annual leave
Health Shield
Nuclear Pension Scheme
Hybrid working
Family-friendly policies
Bonus
The company
We are the leading global provider of safe, secure and reliable nuclear transport solutions that make the world safer and more sustainable.
As part of the UK’s Nuclear Decommissioning Authority, we support the largest environmental restoration programme in Europe, and we use our specialist transport and logistics expertise to help customers and partners around the world solve their own complex challenges.
You have already applied for this vacancy, please go to your account to see your progress.
Privacy Policy
Nuclear Transport SolutionsPrivacy Statement
The following privacy statement explains how we, Nuclear Transport Solutions (NTS)*, protect visitors information gathered via this website and processed using our online recruitment software. If you as a visitor choose to submit information, you do so knowing that use of such data is in accordance with this privacy statement. We ensure generally accepted standards of technological security for the purpose of protecting information provided by visitors from misuse, loss or corruption. Only authorised personnel have access to personally identifiable information submitted through the website. Such employees are required to maintain the confidentiality of this sensitive data.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
As defined by the General Data Protection Regulation (GDPR) Nuclear Transport Solutions is the Data Controller and ultimately responsible for ensuring the data you provide is kept secure, processed correctly and that you understand your legal rights in relation to the data you provide.
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We do not sell your personal data or share it with third parties for marketing or unrelated purposes. Any additional sharing will be clearly explained to you at the point your data is collected, and where required, only with your consent.
Although we may provide visitors information to service providers that handle information on our behalf, we will not share the information with third parties for secondary or unrelated purposes unless otherwise disclosed at the point of collection and not without having gained acceptance at the point of collection.
How long do we keep hold of your information?
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How can I access the information you hold about me? Your rights
We are dedicated to providing reasonable access to visitors who wish to review the personal information retained when they apply via our website site and correct any inaccuracies it may contain. Visitors who choose to register may access their profile, correct and update their details, or withdraw their details at any time. To do this, visitors can access their personal profile by using their secure login. In all cases we will treat requests to access information or change information in accordance with applicable legal requirements.
You have the following rights in relation to the way in which we deal with your personal data:
the right of erasure or to be forgotten
the right to rectification if information is inaccurate or out of date
the right of data portability (to obtain and reuse your personal data)
the right to object to networx and the Controller and processors handling of your personal data
the right to withdraw your consent with regards to the handling of your personal data
you have the right to ask for a copy of the information we hold about you (Subject Access Request - S.A.R)
You have the right to lodge a complaint with a supervisory authority - the ICO
Within your candidate account, you can also use the Download Data feature to generate an XML file of the current data we hold on you that you have provided and/or have access to within the account.
Where you exercise your right to object or withdraw your consent we may process your personal data without your knowledge or consent where we are permitted or required by law or regulatory requirements to do so. In such a case, we will not process more personal data than is required under the circumstances.
If you are not satisfied by our actions, you can seek recourse through our internal complaints procedure. If you remain dissatisfied, you have the right to refer the matter to the Information Commissioner (www.ico.org.uk) or seek recourse through the courts.
Information Security
We have in place reasonable commercial standards of technology and operational security along with internal policies and procedures to protect all information provided by visitors and applicants from loss, misuse, alteration or destruction.
Changes to our Privacy Policy
We reserve the right to modify or amend this privacy statement at any time and for any reason, providing it maintains compliance with the UK General Data Protection Regulation and the Data Protection Act 2018.
* The referral of NTS in this document means the legal entities of DRS and INS. Any reference to DRS or INS specifically means that section only applies to that named legal entity.
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